smile.
Great service isn't just delivered, it's remembered.
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Are you ready to create memorable moments
for your customers with smile?
Why smile?
We want to inspire unforgettable experiences, build real connections, and create a ripple effect that changes the way people feel about customer service – one interaction at a time.
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At smile, our goal is to give everyone who interacts with the customer the heart, the confidence and the skills to deliver
powerful, genuine customer service every time.
​To do that we work with your people in an interactive and fun workshop introducing the smile attitude that will take your
customer service culture to world class.
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Ready to bring more connection to your customer service experience?
“A smile alone doesn’t guarantee excellent customer service, but excellent customer service
almost always begins with one.”
Who needs smile?
Absolutely anyone,
at any level who is
connecting with
your customers!
What is a smile?
It is one of the most instinctive and simple of expressions and yet, can be
a complex, dynamic and powerful form of social interaction and connection.
We use many different types of smiles to express ourselves and
to communicate with others from the flirtatious to the embarrassed.
Below are examples of different smiles.
Can you guess what they are and what they communicate?
The most heartfelt smile, involving both the mouth and eyes, indicating true happiness, positive emotion and inviting connection.
A playful, subtle smile combined with eye contact to signal attraction or interest, often teasing.
The smile that signals openness, feels relaxed, builds social bonds, supports harmony & collaboration.
An insincere smile involving only the mouth, sometimes used in customer service to appear polite without genuine emotion.
A smile used to manage awkwardness or discomfort, sometimes accompanied by blushing or looking away.
A genuine smile used to express appreciation or approval, often as a way to say "thank you" or show warmth.
A smile reflecting mixed emotions like nostalgia and sadness, often linked to a happy memory.
Lots of situations call for trustworthy friendliness and that's when the polite smile is so effective.